Return & Refund Policy

Thanks for shopping with us. If you’re not 100% satisfied with your purchase, we want to make things right.

We offer a full money-back guarantee for all purchases made on our website. You are eligible for a full reimbursement within 14 calendar days of your purchase.

Scroll down to find out more about our return & refund policy.

Eligibilty

Here are the criteria your purchase must meet to be eligible for a refund/exchange:

You must have purchased the item within 14 calendar days
The item must be unused, in its original condition
The item must be in its original packaging
You must be able to provide proof of purchase
Final sale items are not eligible for a refund and exchange.

What happens after the eligibility period?

We can’t accept returns or refunds after 14 calendar days have passed. If you try to make a return, we’ll send it back to you, and you’ll need to pay for the delivery costs.

Returning the item

For damaged item(s) or wrong product(s), please provide the necessary photos/video evidence via email or WhatsApp to prove the above scenario(s), we’ll cover the costs of shipping your item back to us.

For return reasons like (i) change of mind and/or (ii) purchase the wrong item, you may have to bear the costs of shipping your item back to us.

Kindly take note that refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Please send the item(s) to below address:

Kincoil (M) Sdn. Bhd.
No. 42, Jalan Tago 2,
Taman Perindustria Tago,
Bandar Sri Damansara,
52200 Kuala Lumpur, Malaysia

Attn: Marketing Department
Tel: +603 6275 8899